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CANCOM Austria

CANCOM Group Info: Newsroom

12. March 2018

Video assistance at the touch of a button: maintenance professionals with smart glasses

In cooperation with EVOLARIS, K-Businesscom offers the EVOCALL digital assistance system. This in-house development from EVOLARIS supports service teams in maintenance processes via video or audio transmission. Regardless of location and in real time. For example at HAIDLMAIR. Vienna, March 12, 2018 - Tools and moulds for drinks crates, storage and logistics containers, pallets, pallet boxes, recycling containers and automotive parts - all this and more is produced at HAIDLMAIR in Nußbach. Maintenance or repair work may need to be carried out later in the customer's production process that cannot be done in-house and an external expert has to come in quickly and on the spot. Otherwise you have to wait. Which costs valuable time and means lost sales. This is now a thing of the past. The Graz-based company EVOLARIS, in which K-Businesscom holds a stake, has developed EVOCALL, a digital assistance system that has recently started supporting the HAIDLMAIR International service team. "The ability to call in a specialist via live video transmission to guide and support the service processes saves valuable time and high additional costs. EVOCALL therefore makes the day-to-day work of our service team easier and also increases system availability and product quality," explains Christian Eckhart, Head of International Service at HAIDLMAIR. K-Businesscom supported the digital transformation process in this project and was responsible for the introduction of EVOCALL with its services for maintenance processes. "Together with EVOLARIS, we were able to offer HAIDLMAIR a comprehensive range of services based on innovative digitalization solutions and platforms. We implemented EVOCALL with nine data glasses of the HMT-1 head-mounted tablet model from RealWear and Barcotec. With the support of the video remote support solution, it is now possible to service HAIDLMAIR's customers quickly and efficiently," says Jochen Borenich, member of the K-Businesscom Management Board, proudly describing the successful project. Before the solution was introduced, HAIDLMAIR had a maximum response time of 24-36 hours. EVOCALL has reduced this to 30 minutes. Specialists can guide the process via live video or audio and send important information such as circuit diagrams, data sheets or checklists directly to the data glasses. In addition, the entire support session can be recorded and used for training purposes or instruction videos based on real work assignments. This practical approach also makes for efficient on-the-job training. The EVOLARIS innovation center in Graz focuses on the design and development of digital assistance systems to optimize operational processes and increase efficiency in production, maintenance and service. EVOLARIS scores with standardized software systems as well as specifically developed solutions for mobile devices and web applications. When developing the solutions, EVOLARIS involves users in the development process right from the start in order to meet the high standards of usability. As a leading digitalization partner, K-Businesscom supports companies in increasing their business performance and developing new business models. K-Businesscom acts as a consultant, system supplier and service provider. With its comprehensive expertise in dealing with large amounts of data and security, as well as a large number of successful use cases in numerous industries, K-Businesscom is the ideal partner for digital transformation. The extensive portfolio in Austria, Romania and the DACH region includes technology solutions for intelligent and, above all, secure ICT infrastructure, smart building, media and security technology as well as outsourcing services. K-Businesscom relies on vendor independence and partnerships with leading providers such as HPE, Cisco and Microsoft as well as a broad network of partners from research and industry-specific solution providers - from start-ups to large corporations. K-Businesscom has over 17,000 customers - e.g. Allianz, Erste Bank, ÖBB, OMV, ORF or Vodafone - and supports them locally and globally. Around 1,200 K-Businesscom employees generated revenue of around EUR 320 million in the 2016/17 financial year.

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15. February 2018

New provider for IoT services based on LoRaWAN™ founded

ORF subsidiary ORS comm, K-Businesscom and Microtronics establish the joint venture SENS for IoT digitization solutions and services based on the LoRaWAN™ radio standard. Vienna, 15 February 2018 - SENS stands for Sensor Network Services and offers services, applications and solutions for IoT (Internet of Things) digitalization projects and IoT organizations in Austria. The services are based on the LoRaWAN™ wireless standard. LoRa® technology was developed specifically for the requirements of the Internet of Things and offers unique advantages such as particularly low power consumption, long range, good building penetration, low bandwidth and bidirectional communication. A LoRa® sensor can be in use for up to 10 years without any maintenance and also works in special application areas such as concrete buildings. LoRa® technology thus opens up a wide range of possible applications and fields of use in a wide variety of industries for a broad ecosystem around IoT. The new IoT joint venture SENS offers the creation of private and cooperative wireless networks as well as networks as a service. Efficient and cost-effective integration of devices and sensors via the standardized LoRaWAN™ 1.02 interface is possible. The data is available on the IoT platform supplied by SENS and can be integrated directly into the customer's business logic via the API interface. The solutions and services from SENS enable the rapid and efficient digitalization of processes, thereby strengthening the competitiveness of Austrian companies. Extensive tests of the LoRaWAN™ and the permanent installation in Vienna, Linz and Graz have taken place in recent months. Initial pilot projects are currently being implemented with well-known companies such as ÖBB Business Competence Center GmbH with a wireless sensor solution for setting points, Salzburg AG with an IoT solution for water meters and also a customer satisfaction survey for services provided by the city of Graz via LoRa® for GBG Gebäude- und Baumanagement Graz GmbH and its partners Holding Graz, ITG, the city of Graz and Citycom. Added value in Austria Thanks to the cooperation between the three companies K-Businesscom, Microtronics and ORS comm, digital services are provided from a single source with purely Austrian added value. This ensures that the data remains 100% in Austria throughout the entire processing procedure. Digitalization offers companies the opportunity to set new standards and initiate entirely new business models by developing new products, implementing new technologies and increasing productivity as a result. With its energy-efficient and cost-effective LoRa® network technology, SENS will act as a catalyst for digital progress in Austria. Further information can be found at www.sens.at Microtronics is a total solution provider for IoT, M2M and Industry 4.0 projects. The solutions include hardware, software and service at an internationally valid service rate from a single source. Microtronics has been the right partner in the field of device integration since 2006. Microtronics solutions are already in use in over 60 countries worldwide. Customers benefit from a fast realization of their idea to the first proof of concept in only 3 weeks. For further information: www.microtronics.com The ORS Group consists of Österreichische Rundfunksender GmbH & Co KG (ORS)> and its subsidiary ORS comm GmbH & Co KG (ORS comm). ORS was formed at the beginning of 2005 from the broadcasting technology of ORF. In recent years, the ORS Group has developed from a broadcasting network operator into a "digital content gateway" and, as a reliable partner, guarantees perfect "content carriage" via cable, IP, satellite and antenna. For further information: www.ors.at As a leading digitization partner, K-Businesscom supports companies in increasing their business performance and developing new business models. K-Businesscom acts as a consultant, system supplier and service provider. With its comprehensive expertise in dealing with large amounts of data and security as well as a large number of successful use cases in numerous industries, K-Businesscom is the ideal companion for digital transformation. The extensive portfolio in Austria, Romania and the DACH region includes technology solutions for intelligent and, above all, secure ICT infrastructure, smart building, media and security technology as well as outsourcing services. K-Businesscom relies on vendor independence and partnerships with leading providers such as HPE, Cisco and Microsoft as well as a broad network of partners from research and industry-specific solution providers - from start-ups to large corporations. K-Businesscom has over 17,000 customers - e.g. Allianz, Erste Bank, ÖBB, OMV, ORF or Vodafone - and supports them locally and globally. Around 1,200 K-Businesscom employees generated revenue of around EUR 320 million in the 2016/17 financial year.

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25. January 2018

The KBC Cyber Defense Center stands up to hackers

K-Businesscom has had its own Cyber Defense Center (CDC) for the identification, analysis and containment of cyber attacks since 2017. The IT security concept of K-Businesscom, Austria's only company with TÜV-Trusted IT security auditors, provides round-the-clock protection against increasing cybercrime. Vienna, January 25, 2018 - "If you want to put a stop to hackers, you have to be smarter, more responsive and more efficient than they are," says Timo Jobst, Head of KBC Cyber Defense Center. Day after day, the highly qualified specialists in the new specialist department identify and analyze attacks and anomalies. And thus build up unique expertise. Coupled with the appropriate technology, it is used to identify attacks and react quickly and correctly to incidents. "And throughout K-Businesscom, as well as with customers," adds Jobst. Worldwide, cybercrime causes economic damage of around 500 billion euros per year. As a leading expert in data security and management, K-Businesscom is expanding its portfolio in the ICT sector with a Cyber Defense Center. "No matter how well protected or prepared you are, a motivated attacker will always manage to penetrate a network," explains Christian Üblbacher, Head of Security Solutions at K-Businesscom. He adds: "As soon as we accept this fact, we will also find solutions to this problem." In addition to prevention, the CDC focuses on detecting and isolating cyber attacks. This guarantees customers fast response times in the event of an emergency, as well as the establishment of a close-knit security network. The center's 2-in-1 concept offers optimum security against hacker attacks. The first pillar, the Managed Defense Service (MDS), collects security-relevant information from the network, devices, applications and log files. Here, K-Businesscom relies on the combination of man and machine: the combination of analytical thinking and employee expertise with the technical support of various tools, defined procedures and effective processes makes it possible to detect attacks at an early stage and contain or even prevent damage. The second pillar of the CDC is K-Businesscom Emergency Response (ER). If an attacker has penetrated a company's systems, the security incident is assessed, scoped and analyzed. Together with the company, the CDC immediately develops a strategy to restore secure normal operations as quickly as possible. The first successes quickly became apparent. Numerous attacks, anomalies and malware are identified and contained daily in the monitored networks so that they can then be removed. In the new Cyber Defense Center, K-Businesscom bundles its experience in data security, infrastructure development and network analysis in a competence center that is unique in Austria. As a leading digitalization partner, K-Businesscom supports companies in increasing their business performance and developing new business models. K-Businesscom acts as a consultant, system supplier and service provider. With its comprehensive expertise in dealing with large amounts of data and security as well as a large number of successful use cases in numerous industries, K-Businesscom is the ideal companion for digital transformation. The extensive portfolio in Austria, Romania and the DACH region includes technology solutions for intelligent and, above all, secure ICT infrastructure, smart building, media and security technology as well as outsourcing services. K-Businesscom relies on vendor independence and partnerships with leading providers such as HPE, Cisco and Microsoft as well as a broad network of partners from research and industry-specific solution providers - from start-ups to large corporations. K-Businesscom has over 17,000 customers - e.g. Allianz, Erste Bank, ÖBB, OMV, ORF or Vodafone - and supports them locally and globally. Around 1,200 K-Businesscom employees generated revenue of around EUR 320 million in the 2016/17 financial year.

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