Video assistance at the touch of a button: maintenance professionals with smart glasses
In cooperation with EVOLARIS, K-Businesscom offers the EVOCALL digital assistance system. This in-house development from EVOLARIS supports service teams in maintenance processes via video or audio transmission. Regardless of location and in real time. For example at HAIDLMAIR.
Vienna, March 12, 2018 - Tools and moulds for drinks crates, storage and logistics containers, pallets, pallet boxes, recycling containers and automotive parts - all this and more is produced at HAIDLMAIR in Nußbach. Maintenance or repair work may need to be carried out later in the customer's production process that cannot be done in-house and an external expert has to come in quickly and on the spot. Otherwise you have to wait. Which costs valuable time and means lost sales.
This is now a thing of the past. The Graz-based company EVOLARIS, in which K-Businesscom holds a stake, has developed EVOCALL, a digital assistance system that has recently started supporting the HAIDLMAIR International service team. "The ability to call in a specialist via live video transmission to guide and support the service processes saves valuable time and high additional costs. EVOCALL therefore makes the day-to-day work of our service team easier and also increases system availability and product quality," explains Christian Eckhart, Head of International Service at HAIDLMAIR.
K-Businesscom supported the digital transformation process in this project and was responsible for the introduction of EVOCALL with its services for maintenance processes. "Together with EVOLARIS, we were able to offer HAIDLMAIR a comprehensive range of services based on innovative digitalization solutions and platforms. We implemented EVOCALL with nine data glasses of the HMT-1 head-mounted tablet model from RealWear and Barcotec. With the support of the video remote support solution, it is now possible to service HAIDLMAIR's customers quickly and efficiently," says Jochen Borenich, member of the K-Businesscom Management Board, proudly describing the successful project.
Before the solution was introduced, HAIDLMAIR had a maximum response time of 24-36 hours. EVOCALL has reduced this to 30 minutes. Specialists can guide the process via live video or audio and send important information such as circuit diagrams, data sheets or checklists directly to the data glasses. In addition, the entire support session can be recorded and used for training purposes or instruction videos based on real work assignments. This practical approach also makes for efficient on-the-job training.
The EVOLARIS innovation center in Graz focuses on the design and development of digital assistance systems to optimize operational processes and increase efficiency in production, maintenance and service. EVOLARIS scores with standardized software systems as well as specifically developed solutions for mobile devices and web applications. When developing the solutions, EVOLARIS involves users in the development process right from the start in order to meet the high standards of usability.
As a leading digitalization partner,K-Businesscom supports companies in increasing their business performance and developing new business models. K-Businesscom acts as a consultant, system supplier and service provider. With its comprehensive expertise in dealing with large amounts of data and security, as well as a large number of successful use cases in numerous industries, K-Businesscom is the ideal partner for digital transformation. The extensive portfolio in Austria, Romania and the DACH region includes technology solutions for intelligent and, above all, secure ICT infrastructure, smart building, media and security technology as well as outsourcing services. K-Businesscom relies on vendor independence and partnerships with leading providers such as HPE, Cisco and Microsoft as well as a broad network of partners from research and industry-specific solution providers - from start-ups to large corporations.
K-Businesscom has over 17,000 customers - e.g. Allianz, Erste Bank, ÖBB, OMV, ORF or Vodafone - and supports them locally and globally. Around 1,200 K-Businesscom employees generated revenue of around EUR 320 million in the 2016/17 financial year.