ServiceNow and CANCOM: New partnership focuses on AI-based digital solutions for SMEs in the DACH region
- Integrating AI-driven data and processes into digital workflows and providing reliable solutions
- Transforming business processes to increase productivity and efficiency and optimize costs
Munich, Germany and Santa Clara, USA - September 4, 2024 - ServiceNow (NYSE: NOW), a leading provider of AI solutions for successful business transformation, and CANCOM, (ETR: COK), a leading digital business provider in the DACH region, today announced their strategic partnership. This collaboration aims to provide state-of-the-art digital solutions and AI-powered value-added services for SMEs in Germany, Austria and Switzerland. It includes a complete portfolio of ServiceNow and CANCOM solutions designed to transform business processes for greater productivity, efficiency and cost optimization.
Digitization as the key to success for SMEs
SMEs play a crucial economic role in the DACH region. It is therefore of great importance for this region that SMEs remain at the forefront of innovation through digital transformation. According to the IDC Worldwide ICT Spending Guide Enterprise and SMB by Industry, IT spending by SMEs in the DACH region will reach almost 71 billion dollars by 2025. "Areas such as IT service management, workflow automation and AI-driven analytics are helping SMEs in the DACH region to digitally transform, improve operational efficiency and drive the growth, agility and innovation that SMEs need to succeed in a challenging business environment," says Andrea Minonne Research Manager at IDC.
By integrating AI-driven data and processes into digital workflows and providing reliable solutions such as the CANCOM Assistant (AI-based Service Desk), Asset Management-as-a-Service, Workplace-as-a-Service, Network-as-a-Service, SecOps-as-a-Service and Cloud Services Management, among others, ServiceNow and CANCOM are jointly driving the success of the midmarket by helping their customers optimize their business outcomes.
New opportunities and synergies for the DACH region
Markus Ehrle, Group Vice President EMEA Central at ServiceNow, is looking forward to the partnership: "We are very excited about the incredible opportunity ahead of us. Together, we will reshape the midmarket in our region with unparalleled speed and innovation."
Jochen Borenich, CSO of CANCOM SE, also sees great potential in the partnership: "Our collaboration with ServiceNow marks a special moment for CANCOM. By integrating ServiceNow's innovative platform into our comprehensive service portfolio, we can optimally utilize the synergies of both offerings for medium-sized companies in Germany, Austria and Switzerland."
With this partnership, CANCOM and ServiceNow are pooling their expertise to offer comprehensive consulting and implementation services to medium-sized companies in the DACH region. By leveraging the Now platform, both companies aim to strengthen their market presence and provide customers with tangible added value and advanced digital transformation solutions.
About ServiceNow
ServiceNow (NYSE: NOW) makes artificial intelligence accessible to everyone. We keep pace with innovation to help our customers transform businesses across all industries, while maintaining a trusted, human-centered approach to delivering our products and services. Our AI platform for business transformation connects people, processes, data and devices to increase productivity and maximize business outcomes. For more information, please visit https://www.servicenow.com/de/
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Press contact:
Johanna Fritz
Director Corporate Communications, EMEA Central
Phone: +49 173 753 17 00
Email: johanna.fritz@servicenow.com
About CANCOM
As a leading digital business provider, CANCOM accompanies companies, organizations and the public sector into the digital future. The range of services and solutions includes classic system house IT solutions as well as data-based digital solutions, managed services and cloud services. We accompany the digital evolution of our customers with passion and technology and support them in reducing the complexity of their IT and developing new business models. We offer a holistic portfolio for all IT and business requirements.
The CANCOM Group's offering comprises innovative solutions in the areas of Artificial Intelligence, Security & Network, Datacenter & Cloud, IoT Solutions and Modern Workplace and includes services for the entire IT lifecycle - from the provision of IT infrastructures, planning and integration, to support, managed services and XaaS. Customers benefit from the extensive expertise with which their diverse requirements are translated into concrete industry-specific IT solutions to significantly promote their business success.
The more than 5,600 employees of the internationally active CANCOM Group with around 80 locations in the DACH region, Belgium, Slovakia, Romania and the Czech Republic as well as an efficient partner network guarantee market presence and customer proximity. The CANCOM Group is managed by Rüdiger Rath (CEO), Jochen Borenich (CSO) and Thomas Stark (CFO). The company is headquartered in Munich. CANCOM generated annual sales of around 1.5 billion euros in 2023. The Group parent company CANCOM SE is listed on the Frankfurt Stock Exchange in the TecDAX and SDAX (ISIN DE0005419105).
Jochen Borenich, CSO of CANCOM SE